Where is my order?
All orders will be fulfilled within 3 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Carlsbad, CA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist.
Returns and Exchanges
We honor returns and exchanges for 30 days.
Please ship to:
Zhu Merch returns
3305 Tyler St.
Carlsbad, CA 92008
Please include your order number and original receipt when sending returns or exchanges.
Clothing and Apparel
We cannot accept returns or exchanges on clothing that has been washed or worn.
Music and Media
We can only accept returns of music and media items that are unopened.
Canceling or changing an order
If you need to cancel or change your order, please contact us within 30 minutes of your order being placed. After that, we cannot guarantee that we will be able to honor the change.
Please write in with the store name you purchased from and your order # and we will do our best to help you out.
Any customs or import duties that are levied on your order, and/or customs declarations and regulations required once it reaches its final country of delivery are the sole responsibility of the recipient.
Unfortunately, we have no control over the application of charges, nor the number of charges to be levied.
International Shipping Methods
International Economy and Standard Shipping - this is done in conjunction with your local postal service. Shipments are trackable until they arrive in the destination country. If you have questions about your order you should contact your local postal service.
International Expedited Shipping- These shipments will be trackable from shipment until delivery.
What is a pre-order?
Pre-orders are orders taken prior to the official release of an album or product.
Because we do not store credit card information, payment is taken in full at the time you place your order
When will my pre-order ship?
We do our absolute best to ship pre-orders so they arrive on or before the official ship date.
Please note: If you order additional items with your pre-ordered item, your entire order will ship at the time of your pre-ordered goods. If you would like your other items to arrive sooner, please place a separate order.
Contact us :
For all other enquiries you can contact us at email@example.com on weekdays 11am - 5pm ( PST ).
ZHU MERCHANDISE TEAM