Shipping & Returns

WHERE IS MY ORDER?

ALL ORDERS WILL BE FULFILLED WITHIN 3 BUSINESS DAYS OF BEING PLACED (NOT INCLUDING WEEKENDS OR HOLIDAYS)

ORDERS ARE PACKED AND SHIPPED IN VERNON, CA. YOU WILL RECEIVE A CONFIRMATION EMAIL ONCE YOUR ORDER HAS BEEN PROCESSED.

PLEASE ALLOW 3 BUSINESS DAY FOR TRACKING INFORMATION TO GENERATE.

RETURNS AND EXCHANGES

WE HONOR EXCHANGES AND RETURNS FOR UP TO 3O DAYS AFTER YOU HAVE RECEIVED YOUR ORDER.

IF YOU WISH TO RECEIVE A REFUND, PLEASE ALLOW 5-7 BUSINESS DAYS FOR IT TO BE POSTED BACK INTO YOUR ACCOUNT.

PLEASE EMAIL INFO@ZHUMERCH.COM FOR A RETURN/ EXCHANGE ADDRESS AND PLEASE INCLUDE YOUR ORDER NUMBER AS WELL AS ORIGINAL RECEIPT.

U.S. AND CANADA ORDERS

WE SHIP ALL ORDERS USING USPS AND FEDEX. UPON PROCESSING AT OUR FULFILLMENT CENTER, PLEASE ALLOW 3 DAYS FOR YOUR TRACKING NUMBER TO GENERATE.

INTERNATIONAL ORDERS

ANY CUSTOMS OR IMPORT DUTIES APPLIED TO YOUR ORDER, AND/OR CUSTOM REGULATIONS REQUIRED ONCE YOUR ORDER REACHES ITS FINAL COUNTRY OF DELIVERY, IS THE SOLE RESPONSIBILITY OF THE RECIPIENT.

ALL INTERNATIONAL ORDERS ARE SENT USING USPS.

FIRST-CLASS PACKAGE INTERNATIONAL: ACTUAL NUMBER OF DAYS FOR DELIVERY WILL DEPEND ON DESTINATION COUNTRY. PLEASE VISIT USPS.COM FOR MORE DETAILS.

PRIORITY MAIL EXPRESS INTERNATIONAL: 3 - 5 BUSINESS DAYS FOR DELIVERY

PRIORITY MAIL INTERNATIONAL: 6-10 BUSINESS DAYS FOR DELIVERY 

PRE-ORDERS

PLEASE NOTE: IF YOU ORDER AN ADDITIONAL PRODUCT WITH YOUR PRE-ORDER ITEM, ALL ITEMS WILL SHIP ON THE GIVEN PRE-ORDER DATE. IF YOU WOULD LIKE THE ADDITIONAL ITEMS TO ARRIVE SOONER, PLEASE PLACE A SEPARATE ORDER.

FOR ALL OTHER INQUIRIES, PLEASE CONTACT US AT INFO@ZHUMERCH.COM.

THANK YOU!
THE ZHU MERCH TEAM