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SHIPPING INFO

  • ALL OF OUR ORDERS ARE SHIPPED VIA DHL
  • PLEASE ALLOW 2-3 DAYS FOR YOUR ORDER TO SHIP FROM OUR STUDIO
  • A TRACKING NUMBER WILL BE PROVIDED FOR ALL ORDERS.
  • CALIFORNIA ORDERS WILL HAVE SALES TAX OF 9% ADDED TO THE ORDER TOTAL.
  • WE ARE NOT RESPONSIBLE FOR ANY TAXES OR DUTIES THAT MAY BE INCURRED ON INTERNATIONAL ORDERS.
  • YOU ARE RESPONSIBLE FOR YOUR ORDER IF YOU ENTER THE WRONG SHIPPING ADDRESS.
  • PLEASE NOTE, WE ARE NOT RESPONSIBLE FOR ITEMS THAT ARE LOST OR DAMAGED DURING SHIPPING.

SHIPPING TIMES

  • AVERAGE DELIVERY TIME FOR DOMESTIC ORDERS IS 4-6 BUSINESS DAYS.
  • AVERAGE DELIVERY TIME FOR INTERNATIONAL ORDERS IS 10-15 BUSINESS DAYS.
  • INTERNATIONAL SHIPPING DEPENDS COMPLETELY ON THE CUSTOMS OF THE COUNTRY WE ARE SHIPPING TO.

WE SHIP TO THE FOLLOWING LOCATIONS :

AUSTRALIA
AUSTRIA
BELGIUM
BRAZIL
CANADA
CZECH REPUBLIC
DENMARK
FINLAND
FRANCE
GERMANY
ITALY
IRELAND
JAPAN
LATVIA
NETHERLANDS
NORWAY
POLAND
SINGAPORE
SPAIN
SWEDEN
SWITZERLAND
UNITED KINGDOM
USA

IF YOUR COUNTRY DOES NOT APPEAR HERE PLEASE EMAIL OUR CUSTOMER SERVICE TEAM SO WE CAN CHECK IF WE CAN SHIP THERE.

IF YOU HAVE ANY ADDITIONAL QUERIES FEEL FREE TO CONTACT US AT INFO@ZHUMERCH.COM. PLEASE HAVE THE ORDER NUMBER AND NAME OF THE PERSON WHO PURCHASED THE ITEM(S) ON HAND WHEN YOU DO. OUR CUSTOMER SERVICE EMAIL IS ACTIVE MONDAY TO FRIDAY, FROM 10AM TO 6PM PST (CLOSED ON WEEKENDS AND NATIONAL HOLIDAYS).

PRE-SALE ITEMS

    • IF THE ITEM WHICH YOU HAVE ORDERED IS ON ' PRE-SALE ', PLEASE NOTE THAT ALL OTHER ITEMS WHICH YOU HAVE PURCHASED WITHIN THE SAME TRANSACTION WILL ALSO SHIP ON THIS DATE
    • THE PRE-SALE SHIP DATE IS AS ACCURATE AS POSSIBLE TO WHEN THE ITEM WILL BE SHIPPED
    • IF FOR ANY REASON, THE PRE-SALE DATE CHANGES WE WILL UPDATE IT WITHIN THE ITEM'S PRODUCT COPY
    • REFUNDS AND RETURNS
      • ITEMS MUST BE RETURNED WITHIN 30 DAYS
      • RETURNED ORDERS ARE SUBJECT TO A 10% RESTOCKING FEE.
      • IF YOU DECIDE TO EXCHANGE AN ITEM OR IF AN ITEM IS RETURNED TO US DUE TO INSUFFICIENT OR INCORRECT ADDRESS IT IS YOUR RESPONSIBILITY TO PAY FOR SHIPPING THE ITEM AGAIN.
      • IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR ANOTHER SIZE OR STYLE, PLEASE FEEL FREE TO SHIP BACK TO US:
    • ATTN: ZHU MERCH
      CUSTOMER SERVICE
      834 CERES AVE
      LOS ANGELES, CA 90021
    • PLEASE INCLUDE A COPY OF YOUR RECEIPT, ALONG WITH A NOTE WITHIN THE PACKAGE LETTING US KNOW IF YOU WOULD LIKE A REFUND OR AN EXCHANGE. THE ORDER IS ELIGIBLE FOR REFUND / EXCHANGE IF IT IS RETURNED AS RECEIVED AND UNDAMAGED.

Mystery Boxes are not eligible for returns or exchanges.

THANK YOU!
ZHU MERCHANDISE TEAM